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To "Reach Your Peak" of excellence in customer service requires an understanding of high performance and maintaining a balance between Quality, Service, and Cost.
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AltaCima Group is a collaboration of professionals with expertise in Customer Service Operations, planning and strategy. Our focus is on customer service operations and implementing improvements that will increase operational and financial performance and balance Quality (customer satisfaction, and accuracy - getting it right the first time), Service (timeliness of response), and cost (productivity and efficiency).
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