AltaCima Group

AltaCima Group provides services in the following areas:

Contact Center Operations (e.g., phone, mail, fax, email, web based transactions, collections, technical support, helplines, distributions and fulfillment etc.).

• Benchmark Reviews - Operational Assessments
• Performance Improvement
• Transaction Monitoring
• Contact Center Strategy
• Implementation Support

Buyer Services

• Outsourcing Strategy
• Vendor Identification, Evaluation, and Selection
• Contract SLA Development

Training

• High Performance Management Techniques
• Line Management Operations